By Sean Poulter
Last updated at 5:04 PM on 8th December 2010
- Huge queues of frustrated shoppers at shops
- Website could not cope with demand
- Complaining customers causes phone line meltdown
Angry Tesco customers have swamped the store’s website and call centres with complaints over the way a Christmas loyalty card promotion was handled.
The Big Christmas Exchange deal offered to double the value of points and vouchers held on the Clubcards used by millions of customers.
Customers had until Sunday to claim the double-value vouchers offering big savings on products such as toys, clothes, champagne and the new Samsung Galaxy tablet computer.
'Badly handled': Tesco Clubcard customers have swamped websites to complain that the supermarket giant's double points promotion doesn't check out
Initially, thousands of people faced long queues in stores in order to convert their Clubcard points to vouchers.
Many gave up waiting and went to the store’s website to do the same, only to find it could not cope with the number of people trying to log on.
Last night, upset customers complained to the store’s call centres with the result that many people found it impossible to get through.
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